Terms of Service

These Terms of Service (these "Terms") govern your use of the website at www.mentix.world (the "Website") and the Mentix mentorship platform, including any related services, content, software, and features (collectively, the "Platform"). The Platform is operated by Mentix Ltd, a company incorporated in England and Wales (company number 16521574) with its registered office at 9 Upper Wimpole Street, London W1G 6LJ ("Mentix", "we", "us", or "our").

Mentix provides a global teleproctored surgical and endoscopic mentorship platform that connects qualified trainees and clinicians (Mentees) with expert practitioners (Mentors) for remote guidance, structured feedback, and competency tracking. The Platform is sponsored and paid for by medical device manufacturers, hospitals, professional societies, and similar organisations (Industry Partners) who purchase subscription packages and session credits on behalf of Mentees.

The Platform is an education and training service. It is not a medical device, a clinical decision-support system, or a substitute for clinical judgement. Nothing delivered through the Platform constitutes medical advice, diagnosis, or treatment of any patient.

By accessing the Website or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Website or the Platform.

"Content" means any text, video, audio, images, documents, comments, feedback, assessments, and other material uploaded to, stored on, generated by, or transmitted through the Platform.

"Industry Partner" or "Sponsor" means an organisation that has entered into a commercial arrangement with Mentix to sponsor Mentee access and pay for session credits.

"Mentee" means a licensed or supervised clinician, trainee, or endoscopist who receives mentorship through the Platform.

"Mentor" means an approved expert clinician engaged by Mentix to provide mentorship, demonstrations, or video reviews.

"Patient Data" means any personal data relating to an identifiable patient, including clinical images, video, and metadata captured during a Session.

"Session" means a mentorship interaction delivered through the Platform, classified as Type A, Type B, or Type C (see Section 5).

"User" means any person who accesses the Website or the Platform, including Mentees, Mentors, Industry Partner representatives, and Website visitors.

By creating an account, logging in, or otherwise using the Platform, you confirm that you accept these Terms and any related policies, including the Privacy Policy and the Cookie Policy.

We may update these Terms from time to time. We will notify registered Users of material changes by email or through the Platform at least 14 days before the change takes effect, except where an immediate change is required to comply with law or to protect the security or integrity of the Platform. Continued use after a change takes effect constitutes acceptance of the updated Terms.

You may only register for an account if you are at least 18 years old, have full legal capacity to enter into a binding contract, and (for clinical Users) hold an active professional registration or licence required to practise in your jurisdiction. You are responsible for ensuring that your use of the Platform complies with the laws and professional rules that apply to you, including any local requirements for teleproctoring, patient consent, data protection, and the import or export of clinical content.

The Platform is not intended for patients or members of the general public.

Each account is personal to the individual named on it. You must not share credentials, permit another person to use your account, or create an account for a person other than yourself. You are responsible for all activity that occurs under your account.

You must provide accurate registration information, keep it up to date, and notify us promptly at amyn@mentix.world if you suspect that your credentials have been compromised. We may suspend access pending investigation if we reasonably believe an account is being misused.

The Platform supports three Session Types:

(a) Type A, Mentored Procedure. The Mentee performs a clinical procedure while the Mentor provides live remote guidance.

(b) Type B, Live Demonstration. A Mentor performs a procedure that is broadcast to selected groups of Mentees in read-only, observational mode. Live Demonstrations are subject to an internal governance checklist, including verified patient consent before the broadcast begins.

(c) Type C, Async Video Review. A Mentee submits a recording of a procedure for later review, written feedback, or structured assessment by a Mentor.

The role each User plays on the Platform (Mentee, Mentor, or Industry Partner representative) is determined at registration and may only be changed with our consent.

Mentees remain fully responsible for the clinical conduct of any procedure they perform, including patient selection, consent, technique, anaesthetic management, intraoperative decision making, and post-procedure care. Mentor guidance is advisory only. Accepting or declining a Mentor suggestion is the sole decision of the treating Mentee, who retains all clinical responsibility.

Industry Partners purchase subscription packages that include a defined allocation of session credits. Credits are allocated to Mentees in accordance with the commercial arrangement between Mentix and the relevant Industry Partner.

Unless expressly agreed otherwise in a signed order form or partnership agreement:

(a) credits are non-transferable and non-refundable once allocated;

(b) credits expire at the end of the subscription term;

(c) Industry Partners may not redirect credits to Mentees working at competitor organisations without our written consent;

(d) Mentees do not pay for access when their use is sponsored by an Industry Partner.

Commercial terms (including fees, packages, discounts, and session allocations) are set out in the applicable order form. If an order form conflicts with these Terms, the order form prevails for the matters expressly covered by it.

Mentors are engaged by Mentix as independent consultants on the terms of a separate mentor engagement agreement. Mentors are not employees, agents, or partners of Mentix.

Mentors must:

(a) maintain current professional registration and indemnity cover appropriate to their jurisdiction and scope of practice;

(b) comply with applicable professional standards, including the rules of any regulator or specialist society to which they belong;

(c) disclose any conflicts of interest, including existing financial relationships with Industry Partners or with the manufacturer of any device used during a Session;

(d) provide feedback that is constructive, evidence-based, and free from harassment or discriminatory content;

(e) only participate in Sessions for which they are technically and clinically competent;

(f) decline or pause a Session if, in their reasonable judgement, it is unsafe to proceed.

Mentor fees are paid on the terms of the mentor engagement agreement.

Mentees must ensure that patient consent is obtained and documented before any Session involving identifiable patient material, in accordance with local law and the Mentee's own institutional policies. Consent must expressly cover:

(a) remote observation by a Mentor and, for Type B, observation by selected groups of remote Mentees;

(b) the capture, processing, and retention of procedural video and related clinical metadata by Mentix and its processors;

(c) the transfer of that material to the jurisdictions in which Mentix and its processors operate.

Mentees must not upload or transmit through the Platform any material they are not lawfully entitled to share. Mentees must not share Session access credentials with third parties, record Sessions locally, or re-share recordings except as expressly permitted by Mentix and the treating institution.

Industry Partners must not:

(a) use the Platform to direct or influence clinical decision-making in a manner that is contrary to professional or regulatory standards;

(b) condition the allocation of credits on the use of a specific device or product in individual patient cases;

(c) access identifiable patient material captured in Sessions, except in fully anonymised or aggregated form and with appropriate consent and agreement.

Industry Partners are responsible for compliance with any codes that apply to their interactions with healthcare professionals, including codes on transfers of value, transparency reporting, and promotion of medicines and medical devices.

Sessions may be recorded as part of the service. Recordings, still images, metadata, and feedback are stored by Mentix and its processors under the data residency and retention arrangements described in the Privacy Policy. The default retention period for procedural recordings is 24 months, subject to any longer retention required by law, institutional agreement, or regulatory obligation.

Our processing of personal data is governed by the Privacy Policy. If you are a controller of Patient Data and use the Platform to process such data, you must enter into the data processing agreement referenced in the Privacy Policy or in the applicable order form.

The Platform may be used with, or alongside, third-party hardware and software, including teleproctoring hardware such as the CHIP and CHIP-lite devices supplied by Surgease Innovations Ltd, endoscopy equipment provided by Industry Partners, and broadcast, identity, payment, and analytics services provided by our sub-processors.

Third-party hardware and services are subject to the terms of their respective providers.

Installation, commissioning, and network integration of teleproctoring hardware typically requires two to four weeks for firewall, information governance, and data protection sign-off at the host institution. We will work with Mentees and their institutions to support this process but do not guarantee that installation will complete within a given timeframe.

We are not responsible for the acts, omissions, or failure of any third-party service outside our reasonable control, provided that we have taken reasonable steps to select and monitor such providers.

Mentix, the Mentix name and logo, the Website, and the Platform (including all software, interfaces, training materials, assessment frameworks, taxonomies, and curated procedure lists) are owned by Mentix or our licensors and are protected by copyright, trade mark, database, and other intellectual property rights. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose only.

You retain ownership of Content you upload. By uploading Content, you grant Mentix and its processors a worldwide, royalty-free, sub-licensable licence to host, store, process, reproduce, transcode, and transmit that Content solely for the purpose of providing and improving the Platform, supporting training and assessment activity, and satisfying our legal obligations.

De-identified and aggregated data derived from Platform activity may be used by Mentix for research, service improvement, benchmarking, and reporting, provided that no individual patient, Mentee, or Mentor is identifiable in the output.

You must not:

(a) use the Platform for any unlawful purpose or in breach of professional rules;

(b) upload Content that infringes a third-party right or that contains malicious code;

(c) attempt to gain unauthorised access to any part of the Platform, any account, or the systems of any other User;

(d) reverse engineer, decompile, or extract source code from the Platform, except to the extent expressly permitted by law;

(e) scrape, mirror, or systematically reproduce Platform content;

(f) use the Platform to send unsolicited commercial messages;

(g) interfere with the operation of the Platform or the integrity of Session recordings.

Information shared on the Platform, including procedural video, Mentor feedback, commercial terms, and the identity of participating institutions, is confidential. Users must treat such information as confidential and use it only for the purposes of participating in mentorship on the Platform.

The Platform is provided on an "as available" basis. To the maximum extent permitted by law, we disclaim all warranties that are not expressly set out in these Terms, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement.

We do not warrant that:

(a) the Platform will be uninterrupted or free from error;

(b) network conditions at any site will support a given Session;

(c) any specific clinical, educational, or competency outcome will be achieved.

The Platform does not provide medical advice. A Mentor's guidance is educational in nature and must not be relied upon as a substitute for the treating Mentee's own clinical judgement.

Nothing in these Terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the paragraph above, and to the maximum extent permitted by law:

(a) we are not liable for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, or any indirect or consequential loss, in each case whether arising in contract, tort (including negligence), under statute, or otherwise;

(b) our total aggregate liability arising out of or in connection with these Terms, the Platform, and the Website is limited to the greater of (i) the total fees paid to Mentix by or for the relevant User in the 12 months preceding the event giving rise to the claim, and (ii) one thousand pounds sterling (GBP 1,000).

Mentees and clinical Users acknowledge that they, and their employing institutions, bear primary responsibility for clinical outcomes and for the insurance and indemnity cover required to support their practice.

You agree to indemnify and hold harmless Mentix, its officers, employees, agents, and processors from and against all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) your breach of these Terms;

(b) your violation of any law or third-party right in connection with your use of the Platform;

(c) Content you upload or transmit; and

(d) for clinical Users, the clinical care delivered by you to any patient in connection with a Session.

We may suspend or terminate your access to the Platform, in whole or in part, where:

(a) we reasonably believe you have breached these Terms, any order form, or a separate mentor or partnership agreement;

(b) your continued access poses a safety, legal, or reputational risk to Mentix, to other Users, or to patients;

(c) a payment due to Mentix by or for you has not been received;

(d) we are required to do so by law or by a regulator.

You may terminate your account at any time by contacting amyn@mentix.world. Termination does not affect accrued rights or obligations, including any obligations relating to confidentiality, intellectual property, retention of clinical content required by law, or amounts already due.

Sections that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, indemnity, governing law, and these survival provisions) will survive.

Neither party is liable for failure or delay caused by events outside its reasonable control, including internet or power outages, acts of government, industrial disputes affecting third parties, epidemic, or extreme weather. The affected party must notify the other as soon as reasonably practicable and resume performance when the event ends.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, save that we retain the right to bring proceedings in any jurisdiction where you reside or operate in order to protect our intellectual property or to enforce payment of sums due.

If you are a consumer resident in a member state of the European Economic Area, you also benefit from any mandatory protections of the law of your country of residence.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

No waiver. A failure or delay in exercising any right under these Terms does not operate as a waiver of that right.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or reorganisation.

Third party rights. Except as expressly provided, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, and any signed order form or mentor engagement agreement, form the entire agreement between you and Mentix in relation to the Platform and supersede any prior understanding or representation.

Questions, notices, and complaints under these Terms should be sent to:

Mentix Ltd

9 Upper Wimpole Street

London W1G 6LJ

United Kingdom

Email: amyn@mentix.world